Manager, Medical Network Management

Job Description - Manager, Medical Network Management H2)

Job Number : H2

About the Job

To manage the panel hospital network, ensuring strong partnerships, effective operations, and commercially sustainable arrangements that support Company’s healthcare objectives.

Responsibilities

• Monitor and analyse hospital utilization and trends to inform decision‑making and continuous improvement.
• Support core functions such as hospital profiling, specialist profiling, cost containment, and implementation of service‑level improvements.
• Profiling of non‑cooperative, overcharging providers leading to exclusion of these doctors from network.
• Manage the end‑to‑end relationship with panel hospitals, including onboarding, performance monitoring, and periodic reviews.
• Negotiate and secure commercially favourable terms with hospitals to support sustainable healthcare costs.
• Resolve operational matters related to panel hospitals, including service issues, complaints, and escalations.
• Collaborate with internal stakeholders to align hospital operations with business requirements.
• Provide guidance, coaching and performance management.
• Ad‑hoc tasks from management from time to time.
• Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks.
• Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies to understand the risk and better safeguard the company.
• Highlight any potential concerns / risks and proactively share best risk management practices.

Qualifications

How you succeed

Who we are

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA‑” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly‑rated banks, with an Aa1 rating from Moody’s and AA‑ by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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