Head of Order to Cash, Finance Shared Service

About The Role

We are a leading shared services center based in Kuala Lumpur, providing world-class finance and customer service support across the Asia-Pacific region. Our mission is to be a benchmark for excellence, driven by innovation and an unwavering commitment to our internal customers and partners.

We are seeking an experienced and strategic Order-to-Cash (O2C) Lead to establish and manage regional service delivery. This pivotal role is responsible for building a high-performing team, ensuring alignment with global process standards and Service Level Agreements (SLAs), and driving continuous improvement to enhance service quality and operational efficiency.

Responsibilities

• Establish and manage the regional O2C service delivery team and operating model.
• Ensure successful setup and performance of the team to deliver services in line with the defined service framework and customer satisfaction metrics.
• Own the application of global standards and champion the implementation of best practices for all O2C processes.
• Drive process standardization, harmonization, and automation initiatives across the region.
• Monitor process performance and ensure compliance, working closely with Risk, Compliance, and Internal Audit functions.
• Lead, mentor, and develop the regional O2C team, fostering a culture of excellence and continuous improvement.
• Plan and implement processes, technology, and operating principles for the region.
• Influence and partner with key regional stakeholders to adopt world-class operating standards.
• Act as the primary point of contact for the region on all O2C service levels and activities.
• Report on performance and escalate critical issues through the established governance model.
• Partner closely with Business Unit Finance and Relationship Management teams to ensure high customer satisfaction aligned with operational goals.
• Identify, prioritize, and gain approval for service enhancements and process improvements.

Qualifications and Experience

Additional Information

The role involves leading a team to ensure service delivery meets global standards and SLAs, driving process improvement, and partnering with stakeholders. The ideal candidate has 15+ years of experience, including 5+ years in management, with deep expertise in O2C processes and a strong leadership mindset.

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