Store Manager

The Store Manager is responsible for managing daily operations of the jewellery store to achieve sales targets, deliver exceptional customer service, maintain store standards, and ensure compliance with company policies. This role includes leading and motivating the team, managing inventory, and ensuring a premium shopping experience for customers.

Key Responsibilities :

• Store Operations
• Ensure smooth day-to-day store operations in compliance with company SOPs.
• Maintain store cleanliness, display standards, and visual merchandising according to brand guidelines.
• To report to and assist the Area Manager in managing day-to-day retail operation of the assigned branches.
• To ensure proper maintenance of account, cash flow and sales records by cashier.
• To enforce the internal control procedure in order to reduce stock / monetary leakage from the operating retail outlet.
• To improve and enforce the SOPs in order to have a tighter, more effective and profitable operation
• To ensure and guide all branch staff to carry out their duties and responsibilities as detailed in the branch operation.
• To undertake other responsibilities assigned by the branch management from time to time.
• Team Management
• Recruit, train, and develop store staff to enhance product knowledge and selling skills.
• Conduct regular performance evaluations, monitor staff working performance and provide coaching.
• To provide leadership and direction for the respective retail outlet.
• To create, motivate and encourage a "teamwork" culture within the retail outlet and the organization as a whole and to instill a sense of commitment and ownership in the team.
• To provide guidance and training to retail outlet on retail outlet processes, procedures and business activities according to Standard Operations Procedures (SOPs) and job responsibilities and to achieve set objectives.
• To plan and manage day-to-day operations of the retail outlet, such as preparing monthly duty roster and daily work schedule including effective management of leave application of the retail outlet.
• To identify and follow up on the problems encountered by staff.
• To ensure staff fulfill their job responsibilities and adhere to the Company's policies and procedures.
• Financial Management / Sales Strategies
• To ensure sales turnover and gross profit margin meets or exceeds the Company's objectives.
• To assist the superior in setting annual and monthly sales targets for the respective retail outlet.
• To manage expenses of the respective retail outlet within the budget that has been allocated by the Company.
• To keep note of monthly inventory value according to the assigned value.
• To expedite all the necessary monthly Branch Report for submission to the superior.
• Customer Service
• To solve customers' complaints quickly and efficiently in accordance to the Company's policies and procedures and ensure the same complaints will not repeat in the future.
• To ensure that staff provide excellent customer service to all customers and employees at all levels.
• To improve merchandise, window display, retail outlet and service facilities based on customers' constructive suggestions.

Requirements :