Customer Service Specialist

What's your mission :

• Provide excellent support experience to customers via all relevant non voice communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring account verification guidance / steps.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive modification and changing the account profile as per details request.
• Review, verify client's data and input into KYC system.

Skills and Requirements :