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Boutique Manager

FreshKuala Lumpur, Kuala Lumpur, Malaysia

26 days ago

Job description

Fresh WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are looking for an engaged, motivated Retail Boutique / Counter Manager to support our fast-growing Malaysia business.

Job Description

Operation-

Manage and be responsible for all stocks inventory - sellable and non-sellable
Ensure accuracy and timelines on store inventory - ordering and return
Ensure tip top store cleanliness as per brand guidelines
Ensure tip top VM change / display
Ensure timely execution / management of monthly marketing animation and activation
Ensure smooth operation and execution of new launches in store
Manage and be present at all time to drive workshops and store events
Be the first point of contact on guest complaints and be responsible for onwards escalation, when needed
Roster management
Ensure accuracy on half-yearly audit check
Responsible to achieve retail store target with the team
Partner with Retail Executive / Trainer on individual FA training to motivate team to achieve their sales target and KPIs
Drive and grow in traffic - conversion and revisit rate
Coach FA timely to better and achieve individual KPIs

Reports-

Ensure timely submission on weekly / monthly reports

Ensure timely submission on FA / PT commission payout

People Management-

Build a strong and cohesive positive team spirit and morale of the retail team

Manage and ensure positive team morale

Manage FA, including counselling and management of all difficult behavioral and conduct issues

Ensure smooth and good orientation and integration of new team members

Work with Training department on development and upgrading of FA soft and hard skill set

Ensure team members’ grooming are as per established guidelines

Job Requirements

Minimum Diploma or equivalent level of education in relevant field

At least 2 years of relevant work experience in retail, sales or FMCG industry

Sales driven and proactive, enjoy operating in the fast-paced retail environment

People oriented and is a team player with a positive mindset and pleasant disposition

Well-organized and committed to accuracy at all levels of details, with ability to work independently with minimal supervision

Willingness to work retail shifts on weekends and public holidays

Fluent in both oral and written communication skills

Adequate computer literacy and proficient with Excel and ability to read and reply emails

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Marketing, and Distribution

Industries

Retail Health and Personal Care Products and Retail Luxury Goods and Jewelry

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Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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