Service Sales Coordinator – Technical Services (12-month Contract)

Overview

The Service Sales Coordinator (Technical Services) plays a key supporting role in service sales operations for ANZ / NZ. This position is responsible for coordinating service contract renewals, managing end-to-end order processing, and ensuring accurate documentation and data integrity across systems such as SAP, ServiceMax, and SFDC ACE.

Acting as a key liaison between customers, country sales teams, and internal stakeholders, the Service Sales Coordinator ensures smooth operational execution, timely invoices, and high-quality customer support. This role also contributes to sales funnel management, revenue reconciliation, and data clean-up initiatives to maintain the accuracy of installed base and warranty records.

Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities independently. The coordinator must be a proactive team player with excellent communication skills and a customer-centric mindset.

Key Responsibilities

Sales Operations & Contract / Order Processing

• Coordinate and track service contract renewals for ANZ / NZ accounts.
• Prepare Sales Level Agreements (SLAs) and send service contract materials to customers (including offer letters, terms and conditions, and quotations) to drive timely renewals and conversions of service contracts.
• Review and coordinate customer purchase orders, discounting, billing plans, and pricing agreements with the country sales team to ensure accuracy and compliance.
• Manage end-to-end order processing activities, including :
• Instrument purchase orders and warranty set up in SAP-CRM
• Service contract renewals, warranty-to-contract conversions
• Time & Material (T&M) repair order requests, case and work order creation in ServiceMax, and service confirmation in SAP-CRM
• Preventive Maintenance (PM) management
• Coordination with Logistic and Sales Team on Deliveries and other logistical matters
• Maintain organized documentation of purchase orders, invoices, and contracts to support traceability and compliance.

Customer Support & Communication

Data Accuracy & Documentation Organization

Requirements

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit :

Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Work Shift

Becton, Dickinson and Company is an Equal Opportunity / Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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