Training & Development Specialist

Training & Development Specialist (F&B Hospitality)

Position Description

To elevate and standardize hospitality and service excellence across all restaurant outlets by developing and implementing comprehensive SOPs, conducting impactful training programs, and driving people development initiatives aligned with premium hospitality and service standards.

To ensure consistent delivery of exceptional hospitality and service experiences in all outlets by overseeing daily service-related operations, monitoring service quality, and supporting outlet teams in maintaining high guest satisfaction.

To uphold full compliance with service related company policies, personal hygiene and grooming, and brand SOPs (service and hospitality related) through regular audits, documentation, and collaboration with relevant internal and external stakeholders.

Required

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