Leasing & Account Admin Executive

Account Receivable and Contract Executive

WORQ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

At WORQ, our mission is to create spaces where businesses thrive—and that starts with delivering a seamless, trustworthy experience for every customer.

We’re seeking a Customer & Billing Executive who takes pride in doing things right : ensuring contracts are accurate, payments are on track, and customers feel supported from the very first interaction.

This role works closely with our Sales, Legal, and Operations teams to safeguard compliance, minimize risk, all while keeping the customer experience at the heart of every process.

Job Responsibilities :

• Partner with the sales team to monitor the sales process and perform background checks, ensuring customers meet our risk management standards.
• Collaborate with legal counsel to prepare and review contracts, guaranteeing accuracy in customer details, commercial terms, and signing protocols.
• Ensure customers transition smoothly to outlet operations once all move-in conditions (e.g., deposit, signed contract) are fulfilled—providing clear updates to keep customers informed and confident.
• Create, maintain, and regularly update accurate membership records in the customer database / CRM system.
• Ensure all customer details, contract terms, and billing information are current and consistent across platforms.
• Track contract renewal timelines and proactively align with Key Account Managers on upcoming renewals, customer touch points, and evolving needs.
• Support initiatives to strengthen customer relationships, ensuring loyalty and minimizing churn.

Customer Enquiries & Support

Reporting & Insights

Finance Team Support

Requirements :

Seniority level : Entry level

Employment type : Full-time

Job function : Accounting / Auditing and Finance

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