Engineer Network Services Tier 2 - APAC

IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

Job Responsibilities

Role Overview :

• Technical support resource equipped with data network and voice competency skill to Respond and Resolve customer service incident issue.
• Member to Tier-2 team operation in APAC time zone, working with functional team in AMERS and EMEA region, providing seamless global support to our customers.
• Collaborate with GSOCTier-1 team on reported incident cases, provide advanced technical assistance and resolution to remediate incident as part of service assurance excellence.
• Work from office in early and late shift schedule arrangement within local time of 7am to 7pm.
• Resource required to work on weekend / public holidays or emergency responding to customer escalation after work hours.
• Standby for call out support after work hours including weekends and public holidays as necessary to address emergencies.

Incident Management

Network Management

Change Management

Essential Skills and Experience to be Successful in this Role :

Additional Information :

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and / or client needs.

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.

You can explore more about our culture, offerings and commitment on www.ipc.com / careers / and .

IPC’s Work Culture :

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.