Customer Service Representative

AECO Technologies (M) Sdn Bhd provided pay range : This range is provided by AECO Technologies (M) Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

• Perform diagnostics, analyse and troubleshoot issues on all customer service sets.
• Coordinate with manufacturers or regional support teams to resolve technical concerns and escalate product issues when necessary.
• Manage warranty claims and handle the full Return Merchandise Authorization (RMA) process, including submissions, packing, documenting and tracking.
• Issue service and repair invoices, and ensure customer payments are properly received / recorded.
• Reconcile service-related inventory and buffer stock reports with internal records.
• Assist and respond to customer inquiries through walk-ins, messaging platforms, and email in a timely and professional manner.
• Monitor, record, and follow up on device repairs, returns, and replacements as part of after-sales support.

Job Requirements

Job Benefits

We are an equal opportunities employer and welcome applications from all qualified candidates.

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