Senior Client Operations Officer, Banking Services - Market Solutions M / F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As a SCOO of Banking Services you will be responsible in processing the day-to-day banking ETD activities, including OTC pricing, ETD processing, ETD matching and EMIR reconciliation. The position requires good experience and background in operations including familiarity with ETD product and OTC pricing model. Individual should be proactive, team focus, dynamic and he / she adds value by working on a number of simultaneous tasks with minimal supervision while paying special attention to details. Our mission is to perform day-to-day operations in offering transparency and high level of control to our clients regarding the activity performed.

What will you do?

• Ensure quality and timeliness signoff for Banking process – OTC pricing, ETD processing, ETD matching and EMIR reconciliation
• Review reconciliation result and escape issues to broker or internal stakeholders accordingly
• After investigation and 4 eyes check, communicate trade discrepancies to internal partner to assist in resolving mismatches between client and its counterparties.
• Mailbox queries are attended timely to ensure timely resolution
• Ensure all queries are managed effectively and escalation are sent to the Manager on timely manner.
• Signoff on daily process requirements in line with the agreed timeline
• Liaise with other department units to ensure a high-quality service
• Implement processes for team efficiencies and participate in business improvements projects
• Ensure procedures are updated (in accordance with internal and client policies) and adhered to and where necessary define them

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