CUSTOMER SERVICE AND OPERATION EXECUTIVE

About the role

This is a full-time Customer Service and Operation Executive position based in Penang. As part of the Client & Sales Administration team at EAM Malaysia Sdn. Bhd., you will be responsible for providing exceptional customer service, supporting day-to-day operations, and contributing to the overall success of the business.

What you'll be doing

• Handling incoming customer inquiries and requests via phone, email, and other communication channels
• Resolving customer issues and providing solutions in a timely and efficient manner
• Maintaining accurate records and documentation related to customer interactions
• Assisting with the processing of orders, invoices, and other operational tasks
• Collaborating with cross-functional teams to ensure smooth and efficient operations
• Identifying areas for improvement and suggesting solutions to enhance customer experience
• Attending flights for the day to day operation in Penang Airport

What we're looking for

What we offer

At EAM Malaysia Sdn. Bhd., we are committed to providing a rewarding and supportive work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to support our employees' wellbeing. Our collaborative and inclusive culture encourages teamwork and personal growth.

About us

EAM Malaysia Sdn Bhd is a Air Line GSA / CSA operating in Malaysia and beyond.

Apply now to join our dynamic team and be part of our continued success.

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