Senior Global Operation Officer
Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionUnderstand the Trade Business, Products and the Clients for the markets that are being processed Adhere to service levels and efficiency / accuracy standards to deliver against our key performance indicators Identify areas for improvement and contribute to actionable recommendations Execute processing of Trade Finance processes, ensuring adherence to operating instructions, and full compliance of internal policies as well as regulatory requirements Maintain process documentation, including workflow diagrams, department operating instructions Identify opportunities for process optimization and automation to enhance operational efficiency and reduce risk Collaborate with internal teams to implement process improvements and drive operational excellence Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions Foster a collaborative and inclusive work environment that promotes teamwork, knowledge sharing and professional growth Self-learning and initiative in leveraging available training to learn new products outside of initial product assignment to further grow and develop expertise and capabilities Lead by example and demonstrate behaviour consistent with the bank’s culture and values Support development and training of new team members to ensure a high overall level of expertise and competency Act as the first line of defence in risk management and identification of risk in course of daily operations Comply with procedures and operating instructions as well as internal guidelines and policies which are designed to mitigate risk Ensure error free processing complying with documented procedures and operating instructions Identify, highlight and escalate concerns appropriately to allow risk to be adequately managed Contribute to and support process improvements for operational risk management Comply with Group Policies and Procedures Comply with Local policies and procedures that may be applicable Display exemplary conduct and live by the Group’s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Lead the GBS Trade Operations team to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Operations in various Spoke Countries that outsource processing to GBS Trade Sales & Business in various Spoke countries Internal governance teams Embed Here for good and Group’s brand and values. Perform other responsibilities as may be assigned from time to time by the supervisory Chain Bachelor’s Degree in finance, business administration, or a related field is recommended. A relevant professional certification (e.g., Certified Documentary Credit Specialist), preferred. 1-3 years of relevant experience in trade finance operations within a banking or financial institution is added advantage Excellent analytical, problem solving, and decision-making skills Ability to work effectively in a fast-paced, deadline-driven environment Strong communication and interpersonal skills to collaborate with stakeholders at all levels Attention to detail and a high level of accuracy in executing trade finance operations Good command of English language is a must. Verbal and written proficiency in Mandarin is an added advantage (supporting Chinese Markets) Operations – Back Office Banking Products (Trade Finance) Anti-Money Laundering Policies and Procedures Service Excellence On-Line Transaction Processing tools Process Improvement Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Job Summary
As a Senior Global Operation Officer, you will be responsible for supporting the efficient execution of Trade Finance operations within the bank. You will play a vital role in the Trade Operations team and be responsible for the processes of delivering Trade Finance services for Standard Chartered Bank’s clients with a focus on client experience as well as management of risk and full compliance of rules, regulations, procedures, practices, and policies that are applicable to the process.
Key Responsibilities
Strategy
- Demonstrate awareness and understanding on the Group’s business strategy and model as it relates to Trade Finance Operations
- Align with Group’s trade finance strategic goals and objectives
Business
Processes
People & Talent
Risk Management
Governance
Regulatory & Business Conduct
Key stakeholders
Other Responsibilities
Skills and Experience
Role Specific Technical Competencies
About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.
Together we :
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
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Senior Global Operation Officer • Kuala Lumpur, Kuala Lumpur, Malaysia
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