Senior Global Operation Officer

As a Senior Global Operation Officer, you will be responsible for supporting the efficient execution of Trade Finance operations within the bank. You will play a vital role in the Trade Operations team & be responsible for the processes of delivering Trade Finance services for Standard Chartered Bank’s clients with a focus on client experience as well as management of risk and full compliance of rules, regulations, procedures, practices, and policies that are applicable to the process.

Responsibilities

• Strategy

Demonstrate awareness and understanding on the Group’s business strategy and model as it relates to Trade Finance Operations; align with Group’s trade finance strategic goals and objectives.

Understand the Trade Business, Products and the Clients for the markets that are being processed; adhere to service levels and efficiency / accuracy standards to deliver against key performance indicators; identify areas for improvement and contribute to actionable recommendations.

Execute processing of Trade Finance processes, ensuring adherence to operating instructions and full compliance of internal policies as well as regulatory requirements; maintain process documentation; identify opportunities for process optimization and automation; collaborate with internal teams to implement process improvements; maintain high productivity and accuracy within assigned cycle times.

Foster a collaborative and inclusive work environment; support self-learning and development of new products; lead by example and promote the bank’s culture and values; support development and training of new team members.

Act as the first line of defence in risk management; comply with procedures and guidelines; ensure error-free processing; identify, escalate and mitigate risk; support process improvements for operational risk management.

Comply with Group Policies and Procedures and Local policies and procedures that may be applicable.

Display exemplary conduct and live by the Group’s Values and Code of Conduct; ensure compliance with all applicable laws and regulations; identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Operations in various Spoke Countries that outsource processing to GBS; Trade Sales & Business in various Spoke countries; Internal governance teams.

Embed the Group’s brand and values; perform other responsibilities as assigned by the supervisory chain.

Qualifications

Benefits

We are an international bank with a long history of serving clients and communities. This description preserves the core responsibilities and qualifications without adding extraneous content.

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