Tech Support L1 / L2
Oxydata SoftwareKuala Lumpur, Kuala Lumpur, Malaysia2 days ago
Job descriptionBachelor's degree in Computer Science, Information Technology, or equivalent relevant experience. 35 years of experience in technical or customer support, preferably in enterprise data backup and recovery environments. Solid hands‑on expertise with Commvault software; familiarity with tools like Veritas, Veeam, NetBackup, or Avamar is a plus. Strong troubleshooting skills in Windows Server, Linux, VMware / Hyper‑V, and networking fundamentals. Experience implementing, configuring, and monitoring enterprise backup solutions. Excellent written and verbal communication skills in English and Chinese or English and Japanese. Experience with Commvault Suite (Backup, Restore, Disaster Recovery). VMware, Hyper‑V administration knowledge. Data backup and archive management expertise. Strong understanding of TCP / IP, DNS, and network troubleshooting. Disaster recovery planning and testing exposure. Customer‑first attitude and problem‑solving mindset. Opportunity to work with cutting‑edge backup and disaster recovery technologies. Exposure to large‑scale enterprise clients and critical data management environments. Supportive, collaborative technical team environment. Career development in enterprise support and system engineering.
Tech Support L1 / L2
Job ID : 5WWWW865
Location : Kuala Lumpur, Malaysia
Work Mode : (Onsite | Hybrid)
Job Type : (Permanent | Contract)
Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and Enterprise Application Development to drive digital transformation for global clients.
We are seeking an experienced Commvault Technical Support Engineer to provide expert technical support to enterprise customers for Commvault's backup, recovery, and data management suite.
Responsibilities
- Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, both remotely and on-site.
- Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
- Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
- Document technical procedures, support case notes, and solutions for customer issues.
- Perform root cause analysis and elevate software bugs or product enhancements as needed.
- Contribute to labs, simulations, and product beta testing initiatives.
- Provide best‑in‑class support via phone, email, and online forums, maintaining high customer satisfaction.
- Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
- Maintain up‑to‑date knowledge of changes in Commvault products, emerging backup technologies, and compliance requirements.
Requirements
Nice‑to‑have
Why Join Us
#J-18808-Ljbffr
Create a job alert for this search
Support • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
As a key member of the Technical Support team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.Ability...Show moreLast updated: 30+ days ago
Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Own and track tickets within SLAs.
Identify, resolve or manage the resolution of system i...Show moreLast updated: 30+ days ago
This role will be based in Kuala Lumpur, Malaysia.As a Engineer, you’ll join a global team dedicated to providing ZEAL Products with top-tier assistance.
Your role is to ensure support across v...Show moreLast updated: 30+ days ago
![Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]](https://cdn-logos.talent.com/v1/logo/image?feedcode=job-majestic-my&company_name=Polymorph%20Recruitment)
Passionate about blockchain technology and the future of digital finance?.What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience?.Unlock your pot...Show moreLast updated: 30+ days ago
We’re looking for Malaysians who speak.AI technology for the financial industry.AI understand how Malaysians truly speak.
Every conversation you record helps make banking technology more inclusive a...Show moreLast updated: 3 hours ago Customer support / Translation - MANDARIN / CANTONESE & ENGLISH .Experience range • .Open for SPM / Diploma holders .Permanent night shift, shift allowance...Show moreLast updated: 30+ days ago 
Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Show moreLast updated: 3 days ago Company concepts and standards, processes.He shall undertake the delivery of a defined part of a.SW standards and act to improve the.
As a Senior Java Developer, he / she should be more.Participate in...Show moreLast updated: 30+ days ago HIRING Technical Support Candidates with CYBERARK EXPERIENCE - MANDATORY.At Bukit Jalil Tech Park for a MNC.Open to local Malaysians - open race.
Support the design and implementation of Privileged ...Show moreLast updated: 30+ days ago 
Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence.
We integrate professional trading data, global fina...Show moreLast updated: 30+ days ago
Technical Support Specialist - L1 & L2
Extreme ReachKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Technical Support Specialist - L1
Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
IT - Application Support Engineer (MANDARIN Speaking)
Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Customer Support Specialist (Chinese Speaking)
MultiplierKuala Selangor, Kuala Selangor, Malaysia Specialist, Customer Support (Chinese Speaking).Be among the first 25 applicants.The global hiring revolution is shaping a future where talent can thrive everywhere, driving innovation and progress...Show moreLast updated: 5 days ago
Tech Support L1 / L2
Oxydata SoftwareKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Se...Show moreLast updated: 4 days ago
- Promoted
Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]
Polymorph RecruitmentKlang, Selangor, Malaysia Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel.
Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago
- Promoted
AML / KYT Analyst (Malaysia)
BingXNilai, Negeri Sembilan, Malaysia AML Operations Analyst – Transaction Monitoring.Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.With 20 million registered users worldwide.
Official crypto exchange partner of Chelsea FC.U...Show moreLast updated: 5 days ago
Advisor I, Technical Support
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Show moreLast updated: 30+ days ago
(native Japanese) Chat Support Consultant, crypto (Remote)
SupportYourAppSelangor, MYQuick Apply
- New!
Voice Recording Project (Mandarin / Cantonese)
CheminSelangor, MYQuick Apply
Customer Support(Cantonese Speaker Only)
Two95 International Inc.Cyberjaya, Selangor, MYQuick Apply
- Promoted
Sr Support Engineer - Oracle Middleware
Rimini Street, IncNilai, Negeri Sembilan, Malaysia Nasdaq : RMNI), a Russell 2000 Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMwar...Show moreLast updated: 5 days ago
(Fluent English) Technical Support Consultant (Malaysia, remote)
SupportYourAppCyberjaya, Selangor, MYQuick Apply
Sr. Java Developer (Local Chinese Preferred)
Two95 International Inc.Selangor, Selangor, MYQuick Apply
Technical Support - CyberArk
Two95 International Inc.Bukit Jalil, Federal Territory of Kuala Lumpur, MYQuick Apply
Brokerage Services Support Specialist
moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Promoted
Utilities Engineer
LonzaRawang, Selangor, Malaysia Today, Lonza is a global leader in life sciences operating across five continents.While we work in science, there’s no magic formula to how we do it.
Our greatest scientific solution is dedicated in...Show moreLast updated: 13 days ago
- Promoted
Remote ESL Teacher
CosmoKepong, Kuala Lumpur, Malaysia Join Cosmo 1 : 1 (formerly ClassUp), the premiere online learning platform that connects K-12 students in the US, Canada, and across Asia with tutors from US and Canadian universities and colleges fo...Show moreLast updated: 30+ days ago