Technical Support Engineer L1

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This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world’s most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, government, academia, research and manufacturing.

"DDN’s A3I solutions are transforming the landscape of AI infrastructure." – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high-performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering.

NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting‑edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer‑centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Job Summary :

We are currently seeking a candidate for the position of Technical Support Engineer L1 in India. The Technical Support Engineer – Level 1 (TSE) will primarily be responsible for telephone‑based post‑sales activity, supporting all installation efforts worldwide. The TSE will need to partner strongly with the Field Technical team to resolve all technical problems. A TSE must have considerable knowledge of storage, operating systems, networking, enterprise servers, tracking tools, email, and internet technology. Strong communication skills are required, including the ability to connect with customers via phone, face‑to‑face, and written correspondence.

Duties and Responsibilities

• Provide post‑implementation support desk and front / back line support for customers to solve technical issues on storage hardware and software products.
• Provide daily remote monitoring for storage environments.
• Write, proof‑read, and submit knowledge‑based articles on closed cases.
• Manage all open tickets and ensure customers receive daily updates regarding case status.
• Resolve all open cases at the fastest resolution possible.
• Collaborate with customer‑facing and internally focused teams for problem resolution.
• Support work is conducted via e‑mail, remote access, and phone.
• Demonstrate a thorough technical and business understanding of clients’ needs, including how those pertain to DDN products and services.
• Develop innovative, customized solutions to meet customers’ business needs.
• Clearly communicate complex technical topics to external customers of varied knowledge levels.
• Build positive and trustworthy relationships with customers.
• Manage customer relationships post‑sale to ensure the highest level of satisfaction.
• Multi‑task and manage competing priorities to accomplish all objectives.
• Provide reliable information, staying factual and timely, and proactively educate customers or share information as part of the service they deserve.
• Seek useful information not readily available to colleagues; enjoy being sought for advice and instruction; build a base of knowledge to help others be more effective.

Qualifications

Skills

Experience

DataDirect Networks, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender identity, sex, stereotyping, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting, Software Development

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia – MYR3,000.00‑MYR4,500.00 – 6 days ago.

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