Inside Sales Representative

Responsibilities

• Manage incoming phone calls and take the extra mile to engage customers according to company's communication procedures, guideline and policies.
• Identify and assess customers' needs to generate sales leads.
• Provide accurate and complete information on the products assortment to customers.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution to achieve customers' satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Achieve personal / customer service team sales targets and call handling quotas.
• Keep records of customer interactions, process customer accounts and file documents.
• Other relevant task as assigned by Supervisor / Manager.

Prerequisites