Business Manager (Selangor)

Key Responsibilities

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Development and implementation of systems and controls to effectively manage the business while achieving sales and profit targets as agreed with the Head of Operations for the restaurants under his / her control.

Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to company health and safety standards and procedures.

Ensure Restaurant Management resolves customer complaints in a proper and swift manner.

Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

Utilize a communication process to ensure all staff is aware of expectations and performance standards.

To maintain authorized staffing levels and ensure the staff receives thorough training in the operations and procedures according to the Ops Manual. Identify staff in a clear and timely manner.

Authorizes labor hours as required to maintain efficient operations and ensure compliance with all legal and regulatory guidelines.

Maintain secure and accurate personnel documentation on all restaurant staff in a clear and timely manner.

Establish and monitor the security system related to cash, inventory, and assets.

Ensure a proper level of hygiene, safety and maintenance are consistently present within restaurants.

Lead the Restaurants Level to give out the best service to the customer in order to achieve the company Guest Trac Target.

Maintain Store Overall performances like customer service, speed of service, food quality, profitability shift management, cleanliness, repair & maintenance, and team member training. Control and manage 12 Food Safety Critical elements. Ensure score in Restaurant Excellences Visitation (REVs) from NSF.

Control restaurant food cost, labor, utilities usage, store maintenance cost in order to achieve company EBITDA Target in Profit and Loss Report.

To carry out any other duties as instructed by superior from time to time.

Application Questions

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?
• How would you rate your Bahasa Malaysia language skills?
• How much notice are you required to give your current employer?
• Are you willing to relocate for this role?

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