Sales Administrator
MAM Baby MalaysiaKuala Lumpur, MYRole Overview : The Sales and Operations Support Admin plays a vital role in supporting the Commercial Department by managing the full order-to-delivery process, ensuring smooth coordination with 3PL logistics providers, and assisting in customer service and payment follow-ups. This role bridges front-end sales administration with backend logistics and finance coordination, ensuring customer satisfaction and operational efficiency. Key Responsibilities : Order Processing and Sales Admin -Process sales orders accurately and promptly into the system. -Ensure all order details (pricing, terms, stock availability) are correctly captured. -Generate sales documents such as delivery orders, invoices, and credit notes. -Monitor order status and ensure on-time dispatch and delivery. -Resolve delivery issues in coordination with the warehouse / 3PL. Customer Support -Act as the first point of contact for customer inquiries regarding orders, products, and delivery status. -Provide timely updates and maintain professional communication with customers. -Support the sales team with customer-related tasks as needed. -Finance and Payment Coordination -Monitor payment status, especially for Cash Before Delivery (CBD) accounts. -Work with the finance team to ensure accurate and timely billing. -Follow up with customers to ensure prompt payment collection. System and Reporting -Maintain accurate records of sales and delivery documentation. -Prepare reports for internal tracking and sales team updates. -Use of AutoCount system for order entry and inventory tracking (experience is an added advantage). [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-mam-baby-malaysia-job-sales-administrator]
- SPM or equivalent accepted; diploma in Business Admin, Supply Chain, or related field is an advantage. -Minimum 2 years’ experience in a similar role within the consumer goods industry. -Familiarity with 3PL coordination and order processing systems. -Comfortable working in a small team and able to multitask across sales, operations, and admin duties. -Proficient in Microsoft Excel; knowledge of AutoCount is a strong advantage. -Strong communication skills in both English and Bahasa Malaysia. -Willing to work in PFCC Puchong, Selangor.
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Sales Administrator • Kuala Lumpur, MY
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