Supervisor / Asst Supervisor.

As a Supervisor / Assistant Supervisor at Cinnabon, you will oversee the daily operations of the outlet, ensuring excellent customer service, smooth team coordination, and consistent delivery of high-quality products. You will play a key role in leading and motivating the team while ensuring that all company standards are met in terms of service, cleanliness, and operational efficiency.

Key Responsibilities :

• Team Leadership and Supervision :

Lead, manage, and motivate the service crew to ensure smooth day-to-day operations.

Delegate tasks effectively to team members and ensure all shifts are well-covered.

Provide on-the-job training, coaching, and support to staff to maintain high performance levels.

Monitor staff performance, discipline, and attendance, addressing any issues that arise.

Ensure all customers receive exceptional service and maintain a welcoming environment.

Address customer inquiries and complaints promptly and professionally, escalating issues to management if necessary.

Promote Cinnabon products and assist in upselling to boost sales.

Oversee opening and closing procedures, including cash handling, stock inventory, and equipment maintenance.

Ensure that all food and beverage products are prepared according to Cinnabon’s high standards.

Manage inventory, control wastage, and place stock orders as needed.

Assist in scheduling staff shifts and adjusting based on operational needs.

Ensure the outlet adheres to all food safety and hygiene standards.

Maintain cleanliness and organization in all areas of the store, including the kitchen and dining areas.

Perform regular checks to ensure compliance with health and safety regulations.

Track daily sales performance and report to the management team.

Assist in achieving monthly sales targets and implementing promotional activities.

Handle cash register operations and ensure accurate reporting at the end of each shift.

Foster a positive work environment and encourage team collaboration.

Identify training needs and assist in developing staff through continuous learning and development programs.

Skills & Qualifications

Minimum (Insert educational requirement, e.g., SPM / O-Level or equivalent).

Previous experience in F&B, customer service, or retail is a plus, but not required.

Able to work in a fast-paced environment and handle multiple tasks.

Strong communication skills and a positive, team-oriented attitude.

Willingness to work flexible hours, including weekends and public holidays.

Benefits

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