IT Support Analyst - IFS

Valmont Industries, Inc. seeks an IT Support Analyst - IFS to support and maintain enterprise applications, including ERP and related systems.

Address : Suite 7.01A & Suite 7.03 Level 7, Lingkaran Syed Putra, Wilayah Persekutuan Kuala Lumpur 59200.

Summary Of This Position

This position will participate in the support and maintenance of ERP and business systems, estimate support effort, develop documentation, conduct testing, and provide end‑user training. Scope areas include ERP, CRM, HR  /  FIN, IT, PLM, Production Support, RPA, and TMS.

Essential Functions

• Reports to the Manager – IT Applications with no direct reports.
• Rotational shift schedule; must be present in the office as needed and overlap with core U.S. team hours 7 am–5 pm CST.
• Lead utilization of technology to become a trusted advisor to the organization.
• Monitor industry trends, standards, and technologies and recommend new solutions as they emerge.
• Follow company policies, procedures, and best practices to protect company data and ensure compliance.
• Demonstrate Valmont’s core values : Passion, Integrity, Continuous Improvement, and Deliver Results.
• Monitor tickets in Service Desk+ and acknowledge tickets with appropriate urgency and priority.
• Participate in the global support effort of enterprise applications and software according to agreed SLA within Valmont IT shared services.
• Collaborate with business stakeholders and IT teams across Valmont to identify, analyze, and document functional business requirements for production support.
• Escalate as necessary and collaborate with technical and functional L3 teams to develop and implement solutions to address business problems, and initiate and participate in Major Incident Management (MIM) calls with different IT support teams to resolve urgent priority tickets.
• Develop and validate testing plans and conduct functional user testing to ensure delivered solutions meet functional business requirements.
• Coordinate user acceptance testing with business stakeholders.
• Write support documentation for the enterprise software, such as release notes, help documentation, articles, and features.
• Make recommendations for process improvements within both business and IT.

Required Qualifications

Highly Qualified Candidates Will Also Possess These Qualifications

EEO Statement

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application, email

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