Role : Process Executive - Non Voice Support – Arabic Speaker (Contract)
Location : KL, Malaysia (Onsite)
Experience : 0-2 Years
Core Competencies
- Excellent written, reading & spoken communications skills in English & / Required Language (Arabic is a must) and additional will be preferable and understanding of local culture
- Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short time lines
- Great interpersonal
- Excellent attendance record
- Possess the ability to work in a team environment as well as independently
- Sense of ownership and pride in your performance and its impact on the team.
- Experience in data analysis and reports (not mandatory)
- Have an extensive exposure to customer service (not mandatory)
- Set a healthy environment in the team and positive mind frame in the individual
- Ability to work in a fast-paced, constantly evolving environment
- Proven track record of exceptional performance and high productivity
- Quick learning and understanding of complex processes
Other Requirements
Candidate should be comfortable to work in normal working hours and work overtimeAbility to work with a high degree of accuracy (great attention to detail / content review)Ability to work in a fast paced environment with minimal supervisionCustomer service orientation and ability to work in a teamStrong keyboard and analytical skillsAbility to perform in adverse situationsDetailed Role & Responsibilities
Listing Review (Verify and review information as per policy and guidelines)Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queriesBasic Listing ReviewListing verification. Identify spam trends and elevate to relevant teamsAdhere to process quality metrics and strive to exceed the monthly / annual quality & productivity targets.Gather information via outbound calls to businessesWork collaboratively with the Team LeadsSeniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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