Head, TB Delivery Channel

Overview

Head, TB Delivery Channel at RHB Banking Group

Responsibilities

• Monitor delivery channel and project performance; develop strategies to improve the channel’s proposition, utilization & penetration rate, user experience & interface, project roadmap and execution.
• Market research & analysis — competitive intelligence gathering and client / industry segmentation.
• Collaborate with TB Sales, Product Partners and regional counterparts to develop strategic business plans to increase Cash Management and Reflex penetration and utilization.
• Develop and implement internal product training programs for TB Sales and Product Partners.
• Pre / Post Sales & Implementation Support — assist Sales, Client Support and Implementation Teams in managing new client requirements (RFPs) and closure of large or complex deals.
• Product administration — manage vendor management, regulatory and compliance issues.
• Channel Management — coordinate and manage product development lifecycle & system development lifecycle; support external stakeholders on SDLC related to cash management platform.
• Channel Management Support — provide support to Client Services, Implementation team and Sales on system issue escalation.
• Mentor new joiners / assignees in managing and executing SDLC.
• Draft or manage submission of papers for notation or approval related to cash management platform in committees (e.g., GDTC, BRC, GTAC, GCRC or BNM).
• Represent the team in external events and forums related to digitalization.
• Contribute new knowledge to the Chapter and the industry in talks or articles.
• Review and refine user interface, system workflow and system response time to increase penetration, utilization and client experience.
• Ensure ongoing alignment with evolving regulatory requirements from PayNet and BNM, adhering to applicable guidelines at all times.
• Lead a team, oversee day-to-day tasks, and develop strategies for product initiatives; understand customer needs, define product vision, and work with cross-functional teams to prioritize features and enhancements.

Seniority level

Employment type

Job function

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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