Manager, Ground Operations Training

Overview

Position Title : Manager, Ground Operations Training Report To : Chief Regulatory Training Position Summary : The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management. This involves developing, delivering, and continuously improving comprehensive training programs, maintaining accurate records, and ensuring staff are well-prepared to handle dangerous goods safely. The role also includes leading a team of trainers, managing resources efficiently, promoting a culture of safety, and acting as a liaison with regulatory bodies and other stakeholders. The manager must stay updated on regulatory changes, manage budgets, and ensure emergency preparedness, all while fostering continuous improvement and maintaining high standards of health and safety.

Key Accountability

Lead and manage resources effectively, including training facilities, equipment, and personnel, to support training initiatives. Responsible for annual budget formulation and achieving revenue and profitability targets. Ensure that the department is compliant with various International and National organizations such as the ICAO, CAAM, IATA, as applicable. Develop comprehensive training programs aligned with industry standards and regulatory requirements (e.g., ICAO, CAAM, IATA). Prepare the submission of regulatory approvals for training programme. Accountable to ensure the regular update of training materials to reflect changes in security protocols, regulations, and emerging threats. Ensure instructors are well trained and up-to-date in regulatory policies or procedures and other training programme necessary for the development of the personnel. Maintain accurate records of all training sessions and compliance documentation, and prepare reports for regulatory bodies as required. Develop and deliver train-the-trainer programs to build internal capacity for ongoing training within the airline Stakeholder Engagement to build and maintain effective relationships with regulatory authorities, industry partners, and internal stakeholders Act as the point of contact for regulatory bodies, industry associations, and other external stakeholders regarding DGR and Ground Handling issues. Conduct periodic audits and reviews of training processes and materials to maintain high standards of quality and relevance. Prepare training reports as required and upon request.

Qualification & Working Experience

Diploma or higher academic qualifications. Candidates must have passed both the Initial Assessment and re-assessment conducted by CAAM (Civil Aviation Authority of Malaysia). Lacking the necessary experience are required to attend a structured program to fulfil the working knowledge requirement. IATA Professional Skills for DGR and Ground Handling Hold a valid Train the Trainer Certificate Must have at least five (5) years working knowledge and experience in ground handling, dangerous goods and safety operations or experience in cargo operations, including dangerous goods handling and acceptance

Areas of Experience

Experience in ground handling, dangerous goods and safety operations or cargo operations, including dangerous goods handling and acceptance. Experience in training delivery and content design. Management experience in team-oriented workplace.

Personality Traits

Excellent communication and interpersonal skills. Good analytical and organization skills, time management abilities, decision making and problem-solving skills.

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