Lead Technical Author Serdang, Selangor, MY #

Overview / Summary

Quantios is a leading provider of software solutions for the trust administration and corporate services industry. With over 30 years of experience, we empower our clients with innovative technology that enhances governance, operations, and investment on a global scale. At Quantios, we are committed to fostering a diverse and inclusive workplace where creativity, learning, and collaboration drive success.

As the Lead Technical Author at Quantios, you will lead the documentation function, setting strategic direction for content design, delivery, and governance across our software products using the latest technologies, including AI generative tooling. You will be responsible for defining standards, building scalable practices that support both digital design and documentation, ensuring high-quality, user-friendly collateral that enhances customer experience. You will manage and mentor the technical writing team, and collaborate closely with Product, Engineering, and Customer Operations.

Job Responsibilities

• Lead the investigation, evaluation and implementation of next generation technologies, especially generative AI, to help drive productivity and quality gains in technical authoring
• Define and execute the documentation strategy, standards, and vision for the technical authoring function in line with our SaaS development release cadence.
• Lead the creation and delivery of product documentation across formats (e.g., web, PDF, embedded, context-sensitive).
• Manage a team of technical authors, supporting and providing development, coaching, and resource planning.
• Collaborate with Product Owners and Engineering leaders to ensure Definition of Done is met in time for all new features within release cycles.
• Own and evolve content management systems (e.g., Madcap Flare), publishing workflows, and CI / CD pipeline integration.
• Ensure consistency, clarity, and usability of content across the product suite through quality assurance and review processes.
• Monitor and act on documentation feedback, usage analytics, and support insights to improve quality and discoverability.
• Champion user-centered content design and accessibility standards.
• Contribute to cross-functional initiatives around onboarding, support, and customer success enablement.

Job Requirements

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