Group Technical Support / Technician

Responsibilities

• Provide installation, setup, and technical configuration service of company products to internal and external customers.
• Manage all technical issues of company products through professional customer service.
• Carry out on-site installation and preventive maintenance briefing.
• Repair faulty products through proper diagnosis and troubleshooting.
• Liaise with suppliers to resolve product issues.
• Communicate with the team, suppliers and customers through email, phone calls, messages, and WhatsApp.
• Record daily activities and submit them to the Head Of Department before the deadline.
• Doing product briefings to the relevant team members and advising the team on product accessories needed.
• Produce service and complaint reports.
• Assist in product technical documentation.

Requirements

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