Senior Executive, HR Operations

Sephora, a division of LVMH – Moët Hennessy Louis Vuitton, is a global leader in beauty retailing. It successfully operates more than three thousand points of sale across Americas, Europe, Middle East, and Asia. Its aim is to animate the most loved beauty community in the world. Sephora Southeast Asia Oceania is a high growth division of leading global beauty retailer, Sephora. Our teams run omni-channel retail businesses in Singapore, Malaysia, Thailand, Australia, and New Zealand, franchise operations in India & Indonesia and we run ecommerce only businesses (the first in the world globally for Sephora!) in Philippines. Our success is built on innovation, a unique product portfolio, market leading digital capability, and our exceptional people! With ambitious growth plans we are always looking for talented people who are passionate about building businesses and developing themselves and our customers’ experience. The Opportunity The Senior Executive, HR Shared Services is responsible for managing end-to-end HR operations, payroll, and benefits administration, with a core focus on Malaysia and the potential to support other Southeast Asia markets as needed. The role ensures accurate, timely, and compliant service delivery, while contributing to continuous improvement initiatives within the HR Shared Services function. This position requires strong attention to detail, solid payroll knowledge, and the ability to partner with Finance Shared Services, HRBPs, and Retail teams across the region.

Key Responsibilities HR Operations & Employee Lifecycle

Administer employee lifecycle processes including onboarding, offboarding, transfers, and contract management. Maintain and update employee records in HRIS (SuccessFactors) and personnel files, ensuring compliance with statutory requirements. Prepare employment-related letters and HR documentation. Support government reporting requirements and claims submissions. Act as the first point of contact for HR operations queries from employees and managers.

Payroll & Benefits

Manage the end-to-end payroll cycle for Malaysia, ensuring accuracy and compliance with local statutory and tax regulations. Validate payroll inputs including allowances, overtime, and commissions. Liaise with payroll vendors and Finance Shared Services to ensure timely payroll delivery and correct allocation of costs. Administer employee benefits (medical, flex benefits, insurance) and ensure timely vendor payments. Support annual tax filings and payroll-related audits. Exposure to payroll operations in other Southeast Asia markets will be considered an advantage.

Data Management & Compliance

Ensure accuracy and confidentiality of HR and payroll data across systems. Maintain compliance with local employment laws and statutory reporting requirements. Support internal and external audits with required payroll and HR documentation.

Reporting & Process Improvement

Generate regular payroll and HR operations reports for management. Identify opportunities to streamline payroll and HR processes to improve efficiency. Support HR projects and regional initiatives as assigned.

Qualifications & Requirements Bachelor’s degree in Human Resources, Business Administration, or related field. 3–5 years of HR operations and payroll experience, with a strong focus on Malaysia. Experience in payroll operations for other Southeast Asia markets is an advantage. Knowledge of statutory payroll compliance and government reporting. Hands-on experience with HRIS (SuccessFactors preferred) and payroll systems. Strong attention to detail, organizational, and problem-solving skills. Good communication and interpersonal skills with the ability to partner across teams. Proficiency in additional Southeast Asian languages is a plus. While at Sephora, you’ll enjoy... The people.

You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with. The learning.

We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture.

As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in the Sephora DNA to champion a world of inspiration and inclusion where everyone can celebrate their beauty.

You can

unleash your creativity , because we’ve got disruptive spirit. You can

learn and evolve , because we empower you to be your best. You can

be yourself , because you are what sets us apart.

This, is the future of beauty. Reimagine your future, at Sephora . Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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