Inside Sales and Customer Service Executive

Inside Sales and Customer Service Executive

Top Beraten is currently looking for an Inside Sales and Customer Service Executive in Malaysia for a renowned manufacturing company headquartered in Germany.

About the Company

Our client is a leading European manufacturer of valves, controls, and systems for the building services industry. Established as a foundry of brass fixtures in 1851, the company has since evolved into a global manufacturer of products for the HVAC industry. This family‑owned business is rooted in Germany and has a strong international presence with seven subsidiaries and numerous sales agencies worldwide.

For its new Kuala Lumpur–based facility, the company will serve customers across the Asia‑Pacific region.

Responsibilities

• Communicate daily with international clients and the sales team about ongoing orders, shipping details, and product information.
• Prepare and calculate quotations, process incoming orders, and keep customers updated on their status.
• Coordinate closely with service providers and warehouse to ensure smooth delivery.
• Support the purchasing process by liaising with teams in Germany and China.
• Receive and process requests from customers and the sales team for price quotations and product availability.
• Provide order status (estimated delivery, status of order, etc.) to customers and the sales team.
• Coordinate logistics / orders to ship with our 3PL provider located in Johor.
• Prepare export and shipping documents.
• Coordinate purchasing with the relevant departments at HQ in Germany and China.
• Route qualified sales opportunities to the appropriate sales rep for further development and closure.
• Communicate and interact consistently with customers, sales team, management, and coworkers from HQ and China.
• Participate in special projects as assigned.
• General office management as needed.

Skills & Abilities

Education / Experience

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