Ecommerce Customer Service Officer
Sea Air SpaceKuala Lumpur, Kuala Lumpur, MalaysiaJob Responsibility
Job Responsibilities
Handle customer inquiries exclusively through live chat, email, and our websiteâs built-in support system â no telemarketing or sales involved .
Provide product information, sizing advice, and order status updates to help customers shop confidently.
Manage after-sales support , including returns, exchanges, refunds, and complaints, following company policies.
Troubleshoot order, payment, and website-related issues directly in the system and escalate technical cases when needed.
Liaise with internal teams (logistics, warehouse, marketing, and IT) to resolve customer issues quickly.
Maintain accurate and organized records of customer interactions in the companyâs system.
Coordinate with our Taiwan HQ customer service team, overcoming language and cultural differences when necessary.
Requirements
Job Requirements
Diploma or degree in Business Administration, Communications, or related field (fresh graduates are welcome; training provided).
Strong communication skills in English and Mandarin (to liaise with our Taiwan HQ and Mandarin-speaking customers).
Good problem-solving skills and the ability to remain calm under pressure.
Experience with e-commerce platforms, CRM systems, or website ticketing tools is an advantage.
Positive attitude, team-oriented, and committed to delivering excellent customer experiences.
Job Benefits
What We Offer
On-the-job training with guidance from experienced customer service supervisor
Supportive work environment with clear career growth opportunities.
Regular working hours : Monday to Friday, 9 : 00 AM â 6 : 00 PM, with 1-hour lunch break.
A workplace that values work-life balance and respects personal boundaries.
Year-end bonus based on performance.
Medical claims for eligible employees.
Company trips for team members with over 2 years of service.
Festive treats and bonuses during Mid-Autumn Festival, Chinese New Year, and Duanwu (Dragon Boat) Festival .
Company dinners and regular team bonding activities.
Incentive reward trips to our Taipei HQ for outstanding contributors. #J-18808-Ljbffr
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