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Restaurant Manager
The Habitat Penang HillPenangMalaysia, Penang, Malaysia2 days ago
Job descriptionCollaborate with the kitchen and service teams to design, update, and improve menus. Ensure menu offerings are cost-effective, appealing, and visitor-focused (light meals, beverages, snacks). Incorporate seasonal and locally sourced ingredients where possible. Monitor portion sizes, presentation, and nutritional balance of offerings. Plan and implement F&B promotions, festive menus, and seasonal campaigns to increase guest satisfaction and revenue. Guarantee that all visitors receive warm, professional, and efficient service. Manage customer feedback and complaints with timely, professional solutions. Ensure that F&B services support and complement the work of the Guest Experience Manager and Guest Experience Rangers in creating memorable visitor journeys. Supervise, schedule, and manage café and service staff. Provide training, coaching, and ongoing guidance to maintain service excellence. Monitor staff performance, conduct appraisals, and support career development. Ensure staff compliance with grooming, conduct, and safety standards. Control food & beverage to promote profitability. Reduce wastage through efficient stock and inventory management. Build strong relationships with suppliers to ensure quality and cost efficiency. Implement strict stock control procedures, including accurate recording, regular stock checks, and monitoring of usage to prevent pilferage and over-ordering. Establish proper storage practices to maintain freshness and minimise spoilage (e.g., FIFO – First In, First Out). Ensure all incoming stock is checked against purchase orders for quality, quantity, and expiry dates. Monitor portion control and dispensing practices to align with recipes and reduce variances. Use stock reports to forecast demand accurately, especially during peak visitor seasons and special events. Coordinate with Accounts & Finance to reconcile physical stock with system records regularly. Implement eco-friendly practices such as waste reduction, recycling, and sustainable packaging. Ensure compliance with all local food safety, health, and hygiene regulations. Maintain and regularly review Standard Operating Procedures (SOPs). Promote sustainability awareness among staff and guests. Report directly to the Park Director on outlet performance, KPIs, and challenges. Collaborate closely with the Café Department and Operations Manager to ensure F&B services align with guest engagement objectives. At least 5 years and above with diploma course relevant to the food industry or full-service restaurant management. Flexibility in working hours and to work under pressure, during weekends, holidays, and peak hours, and a willingness to cover shifts as needed. Ability to multi-task, organize, and prioritize work. Well known in kitchen & restaurant with knowledge and hands on task or experience. Possess good communication and interpersonal skills with a positive attitude and eagerness to explore new opportunities. Physically and mentally fit, adaptable, and motivated to take on new challenges. Proven leadership and team management skills with the ability to motivate and guide staff. Problem-solving skills with the ability to handle customer feedback and resolve conflicts professionally. Familiar with POS systems, reservations, and basic financial reporting. Attention to detail in maintaining quality and consistency of service and food. Mid-Senior level Full-time Customer Service and Business Development Recreational Facilities, Events Services, and Travel Arrangements
The Habitat Penang Hill is seeking a dedicated leader with a passion for food and beverage who can connect with guests and staff, and bring the core value of TEAM to the restaurant. The role requires willingness to work at Penang Hill.
Key Responsibilities
1. Operations Management
- Manage and oversee day-to-day operations of all F&B outlets at The Habitat.
- Ensure consistency in service quality, food and beverage standards, and customer experience.
- Maintain cleanliness, hygiene, and safety in compliance with regulations and internal SOPs.
- Ensure adequate staffing during peak visitor times and special events.
- Manage F&B requirements for events and coordinate closely with relevant departments and key personnel to ensure smooth execution.
2. Menu & Product Development
3. Guest Experience
5. Cost Control & Stock Management
6. Sustainability & Compliance
7. Coordination & Reporting
Skills & Qualifications
Seniority level
Employment type
Job function
Industries
Note : This description excludes boilerplate postings and unrelated site notices. It focuses on the responsibilities and qualifications for the role and keeps the essential information intact.
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Manager Manager • PenangMalaysia, Penang, Malaysia
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