Company Description Accor is a global hospitality group committed to ethical business, responsible tourism, sustainable development, and diversity and inclusion. We offer diverse career opportunities across a global portfolio of iconic hotels and brands and are dedicated to creating a work environment where every team member can grow and feel valued.
Job Description We are seeking a dynamic and experienced F&B Manager to join our team in Kuala Lumpur, Malaysia. As the F&B Manager, you will be responsible for overseeing all aspects of our food and beverage operations, ensuring exceptional guest experiences while maximizing profitability and efficiency.
- Lead and manage all F&B outlets, including restaurants, bars, and banquet operations
- Develop and implement innovative F&B concepts and menus to enhance guest satisfaction and drive revenue
- Oversee inventory management, cost control measures, and budget planning for the F&B department
- Ensure compliance with food safety regulations, hygiene standards, and quality control procedures
- Recruit, train, and mentor F&B staff to maintain high service standards and foster a positive work environment
- Analyze sales data and market trends to optimize pricing strategies and promotional activities
- Collaborate with other departments to create seamless guest experiences and support hotel-wide initiatives
- Handle guest feedback and complaints promptly and professionally to maintain customer satisfaction
- Organize and oversee special events, promotions, and themed dining experiences
- Stay updated on industry trends and implement best practices to keep the F&B offerings competitive and appealing
- Positions are open for Malaysians & Permanent Resident only.
Qualifications
Bachelor's degree in Hospitality Management, Culinary Arts, or a related fieldMinimum 5 years of experience in F&B management, preferably in hotel or high-end restaurant settingProven track record in revenue management, cost control, and budgeting within the F&B sectorStrong leadership skills with the ability to motivate and develop a diverse teamExcellent knowledge of food and beverage trends, menu planning, and wine pairingProficiency in F&B management software, POS systems, and Microsoft Office SuiteThorough understanding of food safety regulations and certifications (e.g., HACCP)Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholdersDetail-oriented with strong analytical and problem-solving abilitiesFlexibility to work various shifts, including evenings, weekends, and holidaysFluency in English; knowledge of additional languages is a plusInnovative mindset with a passion for creating exceptional dining experiencesAdditional Information Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will be in a caring environment with opportunities to grow and pursue careers across our hotels and other hospitality environments, in your country or worldwide. You will enjoy exclusive benefits and strong recognition for your daily commitment. Everything you do with us will offer a deep sense of meaning and create lasting, memorable, and impactful experiences for customers, colleagues, and the planet.
Senior HR Operations Manager (Retail F&B sector)
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