Customer Service Team Lead - Cantonese
Teleperformance InternationalBayan Lepas, Penang, Malaysia2 days ago
Job descriptionProvide mentorship, guidance and career development to members of your team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise. Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
Overview
We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
- Bachelor Degree preferred.
- Proficiency in Cantonese and English (spoken and written).
- Significant experience in a complex fast paced environment.
- Minimum 2 years of prior relevant people management experience.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills.
- Passion for ensuring an excellent user experience.
Responsibilities
#J-18808-Ljbffr
Create a job alert for this search
Customer Service • Bayan Lepas, Penang, Malaysia
Related jobs
- Promoted
Service Advisor (Cantonese)
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Agensi Pekerjaan JobScoper Sdn.This range is provided by Agensi Pekerjaan JobScoper Sdn.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Deliver ...Show moreLast updated: 30+ days ago
- Promoted
Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch)
Hitachi VantaraBatu Kawan, Penang, Malaysia Customer Service (Mandarin / Cantonese) (Global Customer Care (GCC) Professional – Field Dispatch).Hitachi Vantara - Senior Recruiter of Greater China and South Korea.
Job Title : Remote Service Engine...Show moreLast updated: 7 days ago
- Promoted
Service Advisor (Cantonese Speaker) - Penang
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Support role focusing on assisting customers with orders, deliveries, payments, product pre-orders, and technical issues.
Provide excellent service via phone, chat, and other channels while...Show moreLast updated: 30+ days ago
- Promoted
Customer Service - Cantonese Speaking (Work from Home)
EPS ConsultantsGeorge Town, Penang, Malaysia Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Cantonese - Ipoh
TeleperformanceKulim, Kedah, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 21 days ago
- Promoted
Customer Service Team Lead - Penang
TeleperformanceBayan Lepas, Penang, Malaysia Significant experience in a complex fast paced environment.Minimum 2 years of prior relevant people management experience.
Strategic thinker with strong analytical and creative problem-solving skill...Show moreLast updated: 30+ days ago
- Promoted
Service Engineer (Team Leader)
KONEGeorge Town, Penang, Malaysia KONE Malaysia is embarking upon an exciting growth phase and as such we are seeking a Service Engineer (Team Leader) to lead and manage Service Maintenance team in Penang.This role ensures services...Show moreLast updated: 13 days ago
- Promoted
Lead Agent - Distribution, Customer Service
Expeditors InternationalBayan Lepas, Penang, Malaysia Lead Agent - Distribution, Customer Service.We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an int...Show moreLast updated: 26 days ago
- Promoted
Customer Service
Infinity Group of CompaniesSeberang Perai, Penang, Malaysia Infinity Group of Companies – Perai, Penang.Infinity Logistics & Transport Sdn Bhd.Malaysia with a strong presence across.
Southeast Asia and 15+ countries.Flexitank Solutions, Freight Forwarding, L...Show moreLast updated: 16 days ago
- Promoted
Customer Care Advisor Dialog
ClarivateBayan Lepas, Penang, Malaysia Customer Care Advisor is part of the overall Global Customer Service organization.This position will provide support for customer queries on Clarivate Analytics products within the assigned area(s)...Show moreLast updated: 10 days ago
- Promoted
Customer Success Specialist - English
TPBayan Lepas, Penang, Malaysia Customer Success Specialist – English.Join TP Malaysia as an English-speaking Customer Support Specialist – we’ve got your move covered! Live and work in sunny Penang.
Support customers with orders ...Show moreLast updated: 30+ days ago
- Promoted
Contact Centre Manager (Customer Service) - Penang
Teleperformance USABayan Lepas, Penang, Malaysia Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development).
Manage the day-to-day operations in accordance with requirem...Show moreLast updated: 29 days ago
- Promoted
Customer Success Specialist - Cantonese
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Success Specialist - English (Local Malaysians).Provide technical and non-technical support to customers via calls, emails, or live chat.
Communicate fluently in Cantonese (both spoken and ...Show moreLast updated: 13 days ago
- Promoted
Customer Service Team Lead - Malay
Teleperformance InternationalGeorge Town, Penang, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Show moreLast updated: 6 days ago
- Promoted
Service Advisor - Cantonese - Penang
TPPenangMalaysia, Penang, Malaysia Service Advisor - Cantonese - Penang.Multicultural & supportive workplace.Training provided – no call centre experience needed!.
Diploma / Degree in any field (fresh grads welcome!).Degrees in Communi...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist - Cantonese - Penang
TeleperformanceBayan Lepas, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email...Show moreLast updated: 30+ days ago
- Promoted
Cantonese Service Advisor (George Town)
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Cantonese Service Advisor (George Town) — Agensi Pekerjaan JobScoper Sdn.Provide support on orders, deliveries, payments, product pre-orders, and technical issues.
Deliver excellent customer service...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead - Penang
Teleperformance USABayan Lepas, Penang, Malaysia Provide mentorship, guidance and career development to members of your team.Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and te...Show moreLast updated: 29 days ago