Service Advisor (Cantonese Speaker) - Penang
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia30+ days ago
Job descriptionBachelor’s degree or diploma in any discipline; fresh graduates welcome. Minimum 6 months customer support experience preferred. Proficient in English and Cantonese (speaking, reading, writing). Strong interest in technology and troubleshooting. Excellent communication, problem-solving, and multitasking skills. Self-motivated, resilient, and eager to learn. Willing to work on rotational shift basis. Can relocate to George Town area. Training Provided Allowance Provided 5 Working Days EPF and SOSCO Annual leave and Medical leave Seniority level : Associate Employment type : Full-time Job function : Customer Service Industries : Human Resources Services
Overview
Customer Support role focusing on assisting customers with orders, deliveries, payments, product pre-orders, and technical issues. Provide excellent service via phone, chat, and other channels while maintaining professionalism under pressure.
Responsibilities
- Provide support on orders, deliveries, payments, product pre-orders, and technical issues.
- Deliver excellent customer service via phone, chat, and other channels.
- Troubleshoot smart devices, PCs, tablets, and mobile OS issues.
- Accurately record customer interactions in internal systems.
- Maintain professionalism and composure under pressure.
- Collaborate with team members and share best practices.
Job Requirements
Job Benefits
Additional Details
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Service Advisor Cantonese Penang • George Town, Penang, Malaysia
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