Restaurant Manager

Overview

Overseeing daily operations to ensure smooth, efficient service and good product quality based on Standard Operating Procedures for Christine's Bakery outlet.

Responsibilities

• Ensure accuracy of inventory levels, ordering supplies, and managing stock holding in restaurant.
• Ensure excellent customer experience and handling customer issues.
• Ensure compliance with food safety regulations, health codes, and company standards.
• Ensure efficiency opening & closing procedures, cash handling & daily operational reporting.
• Maintain high standards of food and beverage quality, presentation, and service.
• Provide regular reporting to Operations Manager on outlet-level performance, team development, and improvement priorities.
• Resolve all potential service failure issues.
• Manage expenses, track costs, and develop strategies to maximize profitability.
• Drive profitability through sales growth, cost management, and operational efficiency.
• Implement strategies to increase sales and achieve financial targets.
• Analyse daily, weekly & monthly sales performance against target and manage mitigation of sales performance.
• Prepare and analyse P&L according to category COGs, COLs, EBITDA, variance & wastage; identify opportunities for improvement.
• Ensure key performance indicators of sales, including Average Check & Transactions (customer count), align with customer targets.
• Ensure operating expenses including utilities and maintenance costs are in control.
• Evaluate employee performance, provide feedback, and coach as needed.
• Lead and motivate the team to achieve goals and maintain a positive work environment.
• Recruit, train, mentor & certify restaurant employees and key staff. Lead and supervise teams during shifts.
• Implement strategic sales & marketing plans, promotions activities and campaigns.
• Plan and execute promotional events and campaigns.
• Foster positive relationships with customers to encourage repeat business.
• Develop and implement strategies to improve restaurant performance and profitability.
• Brand Consistency & Quality Assurance
• Ensure all products meet Christine Bakery's premium quality standards and visual presentation.
• Maintain consistency in recipes, portion sizes, and plating according to brand guidelines.
• Monitor and maintain outlet ambiance, cleanliness, and visual merchandising standards.
• Ensure proper handling and display of fresh baked goods throughout operating hours.
• Conduct regular quality audits and implement corrective actions as needed.
• Compliance & Safety
• Ensure compliance with Malaysian food safety regulations, health codes, and halal certification requirements.
• Implement and maintain workplace safety standards and emergency procedures.
• Manage licensing, permits, and regulatory compliance for mall-based operations.
• Ensure compliance with mall management requirements and operational guidelines.

Job Requirements

Application Questions

At Christine’s, we aspire to be your local bakery. We believe in providing down to earth honest, healthy and delicious baked goodies to our nearby community. We’ve married inspiration from classic French recipes and modern Japanese baking techniques to create delicious breads, cakes and desserts. Selecting only the best and healthiest ingredients, we put everything together and bake fresh in store! Come for a quick grab and go coffee and bun in the mornings to pick you up, or a leisurely tea and cake in the afternoons. Perhaps grab a freshly baked roll for evening tea with the family or something delicious for breakfast tomorrow.

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