Country Manager, Malaysia

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We're looking for people who want to make a meaningful impact on people's workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group's dynamic team and become a part of the community.

A DAY IN THE LIFE OF

We are looking for an entrepreneurial, ambitious, personable and business-savvy Country Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Country Manager works closely with the Operations Manager and Head of Operations (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across all locations in the country. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves.

ADMINISTRATION AND FINANCE

Set budgets with the senior leaders for expenditures and take accountability for the team falling in line with these budgets, seeking approval from the CEO in extraordinary circumstances to exceed the budget Accountable for all teams meeting the financial deadlines, reporting accurately and having the knowledge to be able to deliver what is expected Ensure the team is trained on reporting and understands how to influence the numbers Analyse and create action plans based on financial reports and data to drive forward the business Attend and host meetings and presentations, and take accountability for effectively communicating information from the meeting with your team to update notice boards and event calendars are updated with the needed information Obtain and analyse P&L reports, and conduct variance analysis when required Understand the market through personal market research Accountable for ensuring billing is complete and aged receivables are followed up with to minimise late payments, and ensuring month-end finance reporting can be completed on time

Member Experience And Operations

Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table, create an action plan and ensure it's followed through to a high level, with the aim of exceeding the expectations of every member, improving the overall member experience Accountable for all teams across the country to adequately solve member-related issues to help foster a collaborative community. All team members are trained to handle feedback and step in when needed Accountable for consistent member experience from sign-up to exit and ensuring improvement opportunities are actioned to a high level and timely manner Accountable for every location team to deliver to standard the overall cleanliness of the space and venue, as well as ensuring that pantry supplies are well stocked and the building is maintained Accountable for ensuring maintenance and improvement work is completed in a timely manner, falling in line with your budget and if it should exceed, seek approval from the CEO Assess the team to ensure quality control checks are being conducted, and follow up and push forward on any issues Ensure you and the team deliver a personalised, high-quality member experience

SALES

Work with the Community Team and Sales Lead to ensure that your locations maintain a 100% occupancy rate at all times Notify, manage and work alongside internal teams to ensure a high retention rate of current members Develop strategies to drive sales, increase revenue and interest in your locations Ensure that all enquiries are followed up on and that negotiations are taking place to result in closing the deal Accountable for meeting sales targets in all locations and ensuring the team actively seeks and follows up on sales leads. Any leads that are 16+ pax offices and enterprise solutions should be followed up by you with support from the Manager to close the deal Accountable for ensuring that all tours provided across the team and by you are exemplary, ensuring the team is well-trained for their venues Accountable for building and maintaining relationships with the landlords of all locations Accountable for the overall growth of the business in your country through working on expansion plans with senior management to support.

CONTENT AND EVENTS

Working closely with the marketing team on campaigns and strategy with SDL to ensure events proposed and planned by the location teams are well-advertised and ensure the teams have the tools needed for the job Ensure event collateral is to standard for every event, attend events, be involved in bigger projects and ensure events are running smoothly, giving feedback and improvements on all events to teams involved Accountable for all teams to update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance

PEOPLE

Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them Accountable for overall recruitment and ensuring teams are onboarded, trained and developed, creating clear progression pathways from performance reviews and facilitating people's movement from location to location or role to role, with support from the People team Conduct interviews and support your team through the hiring process, giving your feedback and ultimately making the final hiring decision with approval from the CEO Provide your team with essential training, coaching, and mentorship to attract, grow and retain a strong and successful team Actively work and develop on your own growth to better yourself for you, your team and the business Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

Requirements

EXPERIENCE AND REQUIREMENTS

Five-plus years of experience in a customer-facing leadership position, ideally within sales and events Personable with strong verbal and written communication Exceptionally organised with the ability to multitask Thrives under pressure and is solution-oriented A University Degree is an advantage Proficient in basic computer skills Strong business and commercial acumen Prior experience in coworking, real estate, or startup business would be an advantage. Fluent in English

Benefits

WHAT WE OFFER

Competitive salary reflective of your growth Variety of discounts across our growing industry partners A comprehensive training academy to support your growth and longevity with us Education allowance to support external training A fun, dynamic working environment, working with a diverse, world-class team Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness An extra day of leave to celebrate your birthday An annual dedicated day to volunteer at a charity of your choice Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

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