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Online Sales Advisor (Customer Service)
HEBE BEAUTYKuala Lumpur, MY5 days ago
Job descriptionLive Chat Support : Provide real-time assistance to customers via live chats on Shopee, Lazada, and TikTok Shop, answering inquiries related to products, orders, payment issues, and returns. -Order Management : Assist customers with order tracking, cancellations, refunds, and shipping inquiries. -Customer Engagement : Proactively engage with customers, offering personalized product recommendations based on their preferences and previous purchases. -Product Knowledge : Maintain up-to-date knowledge of beauty products, current promotions, and stock availability to provide accurate and useful advice. -Resolution of Issues : Handle customer complaints or concerns efficiently, escalating to supervisors when needed, and ensuring timely issue resolution. -Performance Tracking : Maintain quick response times, high customer satisfaction, and ensure that all inquiries are resolved within the designated SLA. -Team Collaboration : Work closely with team members and supervisors to ensure smooth customer service operations and share insights on common customer concerns or product feedback. -Any other tasks and projects assigned by the superior / company. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-hebe-beauty-job-online-sales-advisor-customer-service] 1+ year of experience in e-commerce customer support or live chat roles, specifically on Shopee, Lazada, TikTok Shop and / or other e-commerce platform. -Strong interest or experience in beauty and personal care products. -Exceptional communication skills, particularly in written formats. -Proficient in handling customer inquiries, orders, and CEM tasks on e-commerce platforms. -Ability to work flexible hours, including weekends, to align with campaign times or high-traffic periods. -Strong communication skills, with a good command of spoken and written Malay, English and Mandarin.
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Customer Service • Kuala Lumpur, MY
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