Inside Sales Executive

Responsibilities

• Manage and response to inbound leads from various channels, including phone calls, live chat, and webform leads in line with agreed Service Level Agreements (SLAs)
• Support event-drive lead activities, including registration drives and RSVP management.
• Conduct contact discovery and lead enrichment using imported list from data tools such as Lusha, ZoomInfo
• Provide timely and professional responses to customer inquiries across all inbound channels.
• Accurately capture, update, and maintain customer information in the CRM system such as SFDC
• Address and resolve customer complaints with empathy and provide appropriate solutions to their concerns.
• Maintain high standards of customer support to reinforce positive brand perception.
• Participate actively in ongoing training sessions and team meetings to continuously improve product knowledge and customer engagement skills.
• Adhere strictly to company policies, processes and center operational procedures.
• Assist in contact discovery initiatives to support sales and marketing campaigns.
• Undertake any other ad-hoc task or project assigned by the company, including outbound support when needed.

Requirements

Job Type : Contract

Contract length : 12 months

Pay : RM3, RM4,500.00 per month

Work Location : In person