Key Account Client Solutions Manager, Malaysia

Key Account Client Solutions Manager, Malaysia

TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities

Being a consultant to clients and internal stakeholders We are in the business of solutions - these cover everything from product adoption, strategy and / or optimizations to help our clients link their marketing objectives to their business goals Keeping up to date with product developments, market landscape, vertical movements and competitor activities to give clients, their agencies, and internal teams a holistic view of what next steps to take Building Test & Learn plans in conjunction with the usage of Measurement solutions (BLS, CLS, Ad Effectiveness etc.) across full-funnel solutions Driving and facilitating the adoption of Pixels, MMPs, TikTok Shop where applicable Putting together narratives, workshops and business reviews etc. to educate and upskill clients in charting the way forward Establish the value of TikTok as a part of a brand's media mix and communication strategy Account Management, Campaign Management & Reporting

Manage and grow post-sale relationships with brands and their corresponding agency teams, taking a role in steering account growth and success Sense check / challenge media plans and provide suggestions to set clients up for success Take responsibility for campaign setup checks, performance monitoring and optimization suggestions for every client in the book of business Own conversations around Always On content and Performance objectives to support the Brand Partnerships team in revenue attainment Gather, analyse and present data alongside insights and actionable next steps as part of post campaign reporting or account audits Prioritising tasks by urgency level and impact in alignment with Brand Partnerships Managers Stakeholder Management & Revenue Impact

Building trusting relationships and robust communication with internal teams and external client & agency teams to ensure sustained growth of accounts Understanding the scope of various cross functional teams and whom to approach for what purpose Pushing through product adoption, programs and packages built around specific company or market level priorities Having an equal stake in Account & Opportunity planning, and working together with the Brand Partnerships team to come up with innovative solutions and strategies Tracking revenue attainment and impact of client activities on Book of Business, individually and as a team Sharing client / market / vertical learnings and knowledge across Client Solutions Teams, and beyond where pertinent, through case studies or other ad hoc sharings Qualifications

Minimum Qualifications

Experience in account management / client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge. Good understanding of digital media and marketing landscape; specialized vertical knowledge in Travel, Insurance & Finance, CPG or Media & Entertainment is a plus Experience in an in-house marketing function, advertising agency or platform client solutions experience preferred Solid understanding of media metrics, their implications and corresponding studies Experience managing branding and performance advertisers with complex and scaling challenges across multiple markets Proficient in Excel, dashboarding or similar skillsets Excellent verbal and written communication skills in Business English Preferred Qualifications

Detail oriented, analytical and a creative problem solver Experience with CPAS / Shopping Ads / E-commerce marketing Experience with 3rd party ad measurement verification partners (such as IAS, DV, MOAT) Experience building strategic programs aimed at driving education and product adoption Experience diagnosing and solving technical problems with product and engineering teams Experience with Mobile Measurement Partners and Pixel set up and troubleshooting About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority level

Mid-Senior level Employment type

Full-time Job function

Business Development and Sales Industries Technology, Information and Internet

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