Specialist Technical Delivery - Salesforce

Title : Specialist Technical Delivery - Salesforce

Location : Kuala Lumpur, MY, MY

Global Business Unit : OTH

Job Function : Information Technology

Requisition Number : Description :

Job Summary

Manage Salesforce projects, including implementations, enhancements, and customizations to drive business effectiveness and growth.

Job Description :

• Develop and maintain Salesforce adherence to IT Applications policies, standards, best practices, and guidelines within implementation and delivery methodologies.
• Plan, manage and execute complex project engagements and assure quality deliverables.
• Ensure business continuity plans for identified and critical Salesforce applications are developed and maintained.
• Monitor Business Solutions deliveries and support in ensuring applications delivered are on track; adjust / reset in line with business requirements.
• Review, enhance and incorporate potential improvements to defined standards, policies, and delivery processes.
• Guide users / stakeholders on effective use of Salesforce technical design and deployment for Applications, both Group-wide and in-country.
• Monitor and evaluate Applications implementations, ensuring continuous, efficient, and effective operations.
• Work collaboratively with functional manager to facilitate business process owners' needs, communicate design solutions to maintain business operations.
• Identify potential issues / gaps, drive resolution to avoid customer impact and facilitate continuous improvement. Facilitate user / vendor communications on the effective / functional use of applications

Job Requirement

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