Telco Customer Support

Working Days : Monday - Sunday / Off Days : 2 days (rotational Off Day)

Working hours : 9AM-6PM

PERMANENT ROLE

Salary : RM 4,000 basic + KPI Allowance up to RM 300 + Night shift allowance RM 300

DUTIES AND RESPONSIBILITIES :

• Providing exceptional customer service : You will be the primary point of contact for our customers, addressing their inquiries, complaints, and feedback. You must be able to handle these interactions with empathy, patience, and professionalism.
• Understanding customer needs : You will need to understand the unique needs of our customers and provide tailored solutions to their problems. You will be expected to anticipate customer needs and proactively offer solutions.
• Improving customer experience : You will work closely with other teams to improve the overall customer experience, identifying pain points and developing strategies to address them. You will be responsible for implementing changes to improve customer satisfaction and loyalty.
• Ensuring customer satisfaction : You will be responsible for measuring customer satisfaction and ensuring that our customers are happy with our products and services. You will be expected to analyze customer feedback and use it to improve our offerings.
• Collaborating with cross-functional teams : You will collaborate with other teams, such as marketing, sales, and product development, to ensure that our customers have a seamless experience across all touchpoints. You will be responsible for communicating customer insights to these teams to inform their decision-making.

Requirements :

Education : SPM and above with 2 years experiences in Customer Service. Preferred in Telco background.

Excellent communication skills in Mandarin & English.

Customer service skills : A friendly and patient demeanor is required, along with strong problem-solving skills to assist customers in resolving issues.

Computer skills : Basic computer skills are required, including proficiency in Microsoft Office and the ability to learn new software quickly.

Time management skills : Strong time management skills are important to manage multiple customer inquiries simultaneously and meet customer service targets.

Availability : Customer service representatives are often required to work flexible schedules, including evenings, weekends, and holidays.

Sales skills : so some customer service representatives may be required to upsell or cross-sell products and services.

Proficient in relevant computer applications

Excellent data entry and typing skills.

Job Types : Full-time, Permanent, Fresh graduate

Pay : RM4, RM4,300.00 per month

Benefits :

Application Question(s) :

Experience :

Language :

Work Location : In person