Director of Spa (Pre-Opening) Conrad Kuala Lumpur

Job Description - Director of Spa (Pre-Opening) Conrad Kuala Lumpur Hilton offers countless opportunities to delight with thousands of hotels in over 100 countries and territories. As the Spa Director at our prestigious 5-star luxury hotel, you will be the visionary leader of our serene sanctuary, orchestrating the daily operations to deliver unparalleled guest experiences. Your role will encompass leading, training, and inspiring a dedicated team of spa professionals to consistently exceed service expectations while preserving the tranquil ambiance and sophisticated atmosphere of our spa. In addition to your leadership duties, you will adeptly manage administrative responsibilities, including scheduling, inventory control, and budgeting. Responsibilities

Leads, trains, and mentors the spa team to deliver exceptional services, ensuring high guest satisfaction and operational efficiency. Manages team member scheduling, performance evaluations, and ongoing development to maintain a motivated and skilled team. Ensures that all guest interactions reflect the highest standards of hospitality and wellness, addressing any guest concerns or complaints promptly and professionally. Collaborates with the team to create and enhance spa treatments and services, tailoring offerings to meet guest preferences. Works with the Sales and Marketing departments to promote spa services, packages, and special offers, driving guest engagement and spa revenue. Qualifications

Demonstrated expertise in spa management with a preference for experience in luxury or hotel environments. Pre-opening experience is an added advantage. Relevant certifications in spa management or wellness programs, demonstrating a commitment to professional excellence and industry standards. CPR and First Aid certification is highly desirable, showcasing a dedication to guest safety and well-being. Possesses in-depth knowledge of spa treatments, products, and emerging wellness trends. We are an equal opportunities employer and welcome applications from all suitably qualified persons. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

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