Hotel General Manager

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About the role

An exciting opportunity has arisen for a dynamic and experienced Hotel General Manager to join the team at Mercure Penang Beach in Tanjung Bungah Penang. As the Hotel General Manager, you will be responsible for overseeing all aspects of the hotel's operations and ensuring the delivery of an exceptional guest experience. This is a full-time position that will see you playing a pivotal role in driving the overall success and profitability of the hotel.

What you\'ll be doing

Develop, recommend, implement and manage hotel’s short and long term operations, sales and marketing, capital, revenue, expense and profit goals to maximize business potential and meet / exceed owner and corporate management expectations.

Manage and establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative

Follow appropriate protocol in communicating with the appointed Owner’ representative and keep Vice President Operations informed of such communications

Lead and guide the Executive Committee team in driving the hotel revenue for all revenue centers to achieve goals and objectives set

Survey and analyze competition, market trends, guest mix and needs. Evaluate and recommend appropriate product / service and operational changes as necessary

Ensure compliance with licensing laws, health and safety and other statutory regulations

Ensure proper documentations and obtain approval before commissioning marketing, advertising, sales, and promotions.

Be present to personally welcome key residents and patrons, and entertain key accounts’ representatives

Communicate in an effective and timely manner with Vice President Operations matters which require his / her attention

Represent the Brand in projecting a credible image to the market, residents and colleagues alike

Comply with established guidelines on the hotel organizational structure and reporting lines

What we\'re looking for

Bachelor’s Degree from a reputable hospitality school preferred

Minimum 6 years of operational management experience or at least 3 years of experience in a similar capacity with proven records and good understanding of the market

High degree of professionalism with strong understanding of hotel operations and business acumen

Excellent reading, writing and oral proficiency in English language

Fluency in a second language preferred

Strong working knowledge of MS Excel, Word, & PowerPoint

What we offer

At Mercure Penang Beach, we are committed to providing a supportive and rewarding work environment for our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Additionally, you\'ll enjoy the vibrant and picturesque setting of Tanjung Bungah Penang, with easy access to a range of cultural, recreational, and natural attractions.

If you\'re ready to take the next step in your hospitality career, we encourage you to apply for this exciting Hotel General Manager role at Mercure Penang Beach. Please submit your application now.

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• Which of the following statements best describes your right to work in Malaysia?

Hotel & Accommodation Services 51-100 employees

Mercure Penang Beach is a midscale hotel located at Tanjung Bungah Beach and overlooking the Straits of Malacca, this low-key modern hotel is 4 km from Gurney Drive promenade and 11 km from Penang Hill resort.

There\'s a direct beach access with the bright rooms and suites provide free Wi-Fi and flat-screen TVs; upgraded units add ocean views. Enjoy breathtaking sea views and uncomplicated comfort when exploring the Pearl of the Orient when you stay with Mercure Penang Beach.

Mercure Penang Beach is a midscale hotel located at Tanjung Bungah Beach and overlooking the Straits of Malacca, this low-key modern hotel is 4 km from Gurney Drive promenade and 11 km from Penang Hill resort.

There\'s a direct beach access with the bright rooms and suites provide free Wi-Fi and flat-screen TVs; upgraded units add ocean views. Enjoy breathtaking sea views and uncomplicated comfort when exploring the Pearl of the Orient when you stay with Mercure Penang Beach.

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