Learning & Development Expert

TDCXKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Learning & Development Expert – Kuala Lumpur

Join TDCX, a leading global BPO company, to help shape learning experiences for our diverse workforce.

Top reasons to work with TDCX

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World‑class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy‑to‑access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Facilitate training programs for new hires (including culture, soft skills, program specifics, on‑the‑job training).

Conduct coaching sessions to trainees for development.

Facilitate training programs for employees (including upskilling, cross‑skilling, refresher, etc.).

Administer pre‑training preparations (classroom reservation, roster management, credentials requisition, etc.).

Maintain accurate records of trainees (attendance, performance, progress) ensuring data is properly organized for reporting and analysis.

Address absenteeism and performance issues among trainees, implementing corrective actions and providing additional support or coaching.

Administer post‑training support and management (training class performance reports, speed to proficiency and throughput monitoring, etc.).

Evaluate effectiveness of training programs, provide recommendations, and develop interventions for improvement.

Conduct training needs analysis to identify skill gaps, assess learner performance, design, develop and implement learning programs to drive performance improvement.

Implement initiatives or programs / materials (presentations, manuals, multimedia assets, visual aids, etc.) to instill and encourage positive cultural changes.

Review established work procedures (workflow) to improve service to clients.

Translate client process documents and SOPs into clear, engaging, effective training materials tailored to learner needs.

Be involved in operational ad‑hoc projects assigned by supervisor.

Co‑drive service quality initiatives for continuous service standards improvement.

Additional duties as assigned by the management team within the scope of employment to support the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least an Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in a related field.

Proficiency in English (spoken, written, and reading) at least CEFR Level C1 / IRL Level 4.

At least 2 years’ working experience in Training, with an excellent track record (preferably in a multinational organization).

Background in Machine Learning and Data Labeling is preferred.

Proven experience in developing and designing training content and materials.

Strong computer and software skills.

Strong communication and intrapersonal skills.

Excellent presentation skills and training delivery, with knowledge of various training methodologies.

Able to converse and conduct training in fluent English.

Collaborative work style; willing to coach and be coached by others.

Strong process orientation, logical, and able to follow and adapt processes.

Ability to work independently across a broad range of activities.

Willingness to work rotating shifts – permanent / day / mid / night shift, public holidays, weekends, render overtime.

Flexibility and adaptability in a constantly changing environment.

About TDCX

Singapore‑headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e‑commerce, fintech, gaming, healthtech, media, technology and travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Training

Industries

Outsourcing and Offshoring Consulting

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Learning Development • Kuala Lumpur, Kuala Lumpur, Malaysia

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