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Customer Service Associate

Customer Service Associate

BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description
  • Respond to member inquiries via phone, email, or chat promptly and professionally.
  • Provide accurate and detailed information about services and policies.
  • Resolve member issues effectively by coordinating with internal teams when necessary.
  • Maintain accurate records of all interactions in the company's system.
  • Identify and escalate complex issues to the appropriate department for resolution.
  • Support members in navigating the company's services and resources.
  • Ensure compliance with company policies and industry regulations during all interactions.
  • Contribute to improving service processes by providing feedback and suggestions.
  • The Successful Applicant

    A successful Member Services Representative should have :

    • A strong customer service background, preferably in the healthcare industry.
    • Must have excellent verbal and written communication skills in English, with proficiency in Japanese (JLPT N1 or N2 required; native speakers welcome)
    • Proven ability to handle inquiries and resolve issues in a professional manner.
    • Attention to detail and capability to maintain accurate records.
    • Adaptability to work in a fast-paced environment with a focus on member satisfaction.
    • Familiarity with CRM tools or similar systems is beneficial.
    • What's on Offer

    • Competitive salary range with language allowance
    • Permanent position with opportunities for career growth.
    • Comprehensive training to support professional development.
    • Inclusive and supportive work environment within the healthcare industry.
    • Attractive leave policies and additional benefits for employees.
    • This is a fantastic opportunity to join a reputable organization and play a key role in delivering exceptional member services. Apply now to make a difference in the healthcare industry!

      ContactYin Ern NgoQuote job refJN- Phone number #J-18808-Ljbffr

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

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