Head Customer Experience, East Asia

minimum 10 years of experience in customer experience roles.

Spent at least 4 years in a leadership role and exposure to working in a fast pace organization. Proven leadership in multicultural and regional environments.

Strong analytical skills and experience with CX metrics and reporting.

Proficiency in CX tools (e.g., CRM, feedback platforms, analytics dashboards).

Excellent communication and stakeholder management skills.

Experience in client-facing roles, with the ability to build trust and credibility.

Preferred : Experience in the insurance, assistance, or service industries. Familiarity with East Asian markets and customer behaviour

Must Have a Bachelors Degree at least

Requirements

• Minimum 10 years of experience in customer experience roles
• At least 4 years in a leadership role
• Proven leadership in multicultural and regional environments
• Strong analytical skills and experience with CX metrics and reporting
• Proficiency in CX tools
• Excellent communication and stakeholder management skills
• Experience in client-facing roles

Preferred Qualifications

Education

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