Head, Shared Service
Malaysia AirlinesKuala Lumpur, Kuala Lumpur, Malaysia6 days ago
Job descriptionStandardize and oversee end-to-end recruitment processes, from sourcing to onboarding, leveraging technology and market insights. Drive employment branding initiatives to position MAG as an employer of choice. Manage vendor and agency relationships to ensure effective external sourcing support. Ensure recruitment reporting, metrics, and cost controls are in place to optimize resources. Shared Services Establish and monitor service level agreements (SLAs) and KPIs for service delivery across BUs. Drive process improvements, automation, and digitalization to streamline workflows and reduce manual interventions. Ensure compliance with HR policies and audit standards, escalating any deviations or risks. Act as escalation point for BU HCBDs regarding operational service issues. Payroll Manage payroll systems, interfaces, and integrations with HRIS and Finance. Lead vendor management for outsourced payroll providers, ensuring service quality and compliance. Continuously improve payroll processes, leveraging automation and data validation to minimize errors. Provide payroll insights and reporting to leadership for workforce cost monitoring. Benefits Services Ensure benefits programs are administered fairly, consistently, and in compliance with regulatory requirements. Partner with Procurement / Finance to manage benefits vendor contracts and renewals. Benchmark benefits programs against industry practices to support competitiveness and retention. Provide clear communication and education to employees on benefits policies and entitlements. Leadership and Governance Ensure consistency and governance across TA, Shared Services Ops, Payroll, and Benefits. Report regularly to GCPO on service performance, risks, and improvement initiatives. Human Resource Management or related 12 years in Human Resource, with 5-7 years in Management Role Demonstrated leadership in payroll, benefits, recruitment, and HR operations.
Head, Shared Services
Report To : Group Chief People Officer
Role Purpose
Accountable for leading and managing the delivery of core Human Capital services across Malaysia Aviation Group (MAG), encompassing Talent Acquisition, HR Shared Services Operations, Payroll, and Benefits. This role ensures timely, accurate, and compliant services while continuously improving processes, driving automation, and enhancing the employee experience. The incumbent acts as the central custodian of HR service excellence, balancing operational discipline with a customer‑centric mindset.
Key Accountability
- Talent Acquisition
Lead the Group’s Talent Acquisition strategy, ensuring efficient, cost-effective hiring aligned with workforce planning needs.
Lead employee lifecycle services (e.g., HR records, onboarding / offboarding processes, HR helpdesk) to ensure operational excellence.
Oversee Group-wide payroll operations, ensuring accuracy, timeliness, and compliance with statutory requirements and company policies.
Oversee employee benefits administration including health, insurance, allowances, and retirement-related programs.
Provide leadership, coaching, and direction to Shared Services teams to ensure high performance and professional growth.
Qualification & Working Experience
Areas of Experience
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Head • Kuala Lumpur, Kuala Lumpur, Malaysia
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