Learning Operations Specialist

Overview

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description : Learning Operations (LO) is part of People, Communication & Culture (PC&C), sitting within Operations & Advisory, reporting to the Regional Service Owner (RSO) to provide a positive colleague experience. Entity : People, Culture & Communications. Job Family Group : HR Group. LO is responsible for learning implementation, the end-to-end coordination and delivery of training internally, including providing support. Day-to-day activity is managed through systems; Salesforce and Cornerstone. This position is responsible for the end-to-end management of logistical and delivery activity in line with the Learning Value Chain (LVC); ensuring that all tasks associated with setup, planning, training sessions and record maintenance, learning object creation are performed to a high standard and within the agreed timeframe. This role reports directly to the Learning Operations Team Lead.

Key Accountabilities And Challenges

Provisioning of goods and services required to support the rollout of training sessions. Identify and raise risks and issues, providing potential solutions to mitigate. Scheduling trainers and faculty in support of training sessions; liaising with multiple individual faculty and faculty vendors. Select and confirm appropriate training venues against defined criteria. Exercise judgement balancing requirements, including budget, when confirming choice. Timely ordering of training materials and management of special training requirements, including virtual or physical materials, IT services or catering; ensuring required tools are available. Administer sessions, completing all session-related tasks in Salesforce; ensure training records in Cornerstone are updated accurately and within agreed timeframes. Process training assignments via Salesforce workflow into My Talent & Learning using appropriate training matrices and adhering to operating model and delivery standards. Record costs (estimated and actual) for all goods and services contracted against a session and follow up for invoicing within agreed timescales. Validate learning costs and actuals across multiple payment systems (Ariba, Backbone, Fieldglass and Concur) and back-charge to the correct cost centre. Process Upfront Agreements (UFA) with Inter-company teams promptly and accurately. Maintain absolute accuracy of information held in Salesforce and Cornerstone. Create and manage learning objects with thorough testing and validation checks. Reflect session schedule changes in Salesforce and communicate to vendors, learners and faculty. Provide clear and accurate communication to all learning audiences via Salesforce, delivering full customer service to learners, partners, vendors, and colleagues through strong case management practices. Support preparation audits by reviewing and updating process documentation.

Qualifications, Competencies & Approach

Essential Education & Experience

Diploma or Bachelor's degree or equivalent experience in a relevant field

Perspectives

Own your success - Demonstrates leadership and accountability for driving team performance; inspires teams to evaluate and enhance delivery of business outcomes; models safe and ethical work practices and a culture of transparency Think big - Actively seeks opportunities to transform and enhance processes and systems; builds team skills and promotes collaboration Be curious - Encourages curiosity across teams; supports delivery of digital solutions to benefit customers; supports trying new technologies and rapid learning Effortless customer experiences - Drives understanding of customer needs and delivers seamless self-service experiences Digital first - Keeps up-to-date with digital innovation and delivers creative digital solutions

Key Competencies

Technical Capability

Basic understanding of data analysis, reporting and financial practices Digital fluency with systems and technologies in use Good written and spoken English; ability to tailor messages for different audiences

Business Capability

Customer focus; learner / customer at the heart of decisions; aligns with bp strategy Value-add mindset; improves engagement and processes Ability to progress issues, seek advice / escalate as required Problem solving and customer service skills

EQ Capability

Resilient to change; comfortable with repetitive processes Proactive team player; collaborative; adaptable to agile ways of working Strong organizational skills; multitask and detail-oriented Continuously seeks self-improvement and feedback Judgement and global business awareness for cross-border work

Desirable Criteria

Experience with procurement workflows Proficient in Salesforce, CRM systems, Learning Management Systems, MS Office

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation to participate in the job application or interview process. Travel : No travel expected. Remote : Hybrid of office / remote. This position may be subject to pre-employment checks where applicable.

Seniority level

Entry level

Employment type

Full-time

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