Duty Manager

Company Description

Capri by Fraser is the latest accommodation concept by Frasers Hospitality Pte Ltd, a premier leader in serviced residences. Specifically designed to meet the lifestyle needs of the e-generation, Capri by Fraser stands out by offering an extensive range of facilities and customizable services. The brand combines the comfort and convenience of a fully serviced residence with the amenities typically found in business hotels.

Role Description

This is a full-time on-site role for a Duty Manager located in WP. Kuala Lumpur. The Duty Manager will oversee the daily operations of the property, ensuring a seamless and high-quality experience for guests. Responsibilities include managing guest relations, coordinating with different departments, handling customer complaints, supervising staff, and ensuring compliance with safety and hospitality standards.

Qualifications

• Strong leadership and supervisory skills
• Experience in guest relations and customer service
• Excellent problem-solving and conflict resolution abilities
• Ability to work in a fast-paced environment and handle stress effectively
• Outstanding communication and interpersonal skills
• Knowledge of hospitality industry standards and regulations
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred
• Previous experience in a similar role within the hospitality sector is an advantage