Operation Supervisor

We are seeking a motivated and responsible Operation Supervisor to oversee the daily operations of our cinema, including both Box Office and F&B sections. The ideal candidate will ensure smooth operations, deliver excellent customer service, and maintain high standards in staff performance and overall customer experience.

Key Responsibilities :

• Oversee and manage the daily operations of the cinema, including ticketing counters, concession / F&B, and ushering.
• Supervise and monitor staff performance to ensure efficiency, discipline, and customer satisfaction.
• Handle staff scheduling, training, and performance evaluation.
• Ensure smooth customer flow during peak and off-peak hours.
• Monitor cleanliness, safety, and compliance with operational standards.
• Manage stock levels, ordering, and inventory control for the concession / F&B section.
• Resolve customer issues and complaints promptly and professionally.
• Work closely with the management team to implement operational strategies, promotions, and events.
• Prepare and submit operation reports to management.