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IT Service Desk specialist with Mandarin

Work Life Group NLKuala Lumpur, Kuala Lumpur, Malaysia

18 days ago

Job description

Overview

IT Service Desk specialist with Mandarin — Join to apply for this role at Work Life Group NL.

Responsibilities

Primary contact point for end users via phone, chat, or self-service tickets.
Qualify and open tickets for remediation of events.
Triage tickets to respective teams.
Regular updates and follow up on tickets in the queue.
Follow up tickets until closure.
Manage a variety of technically complicated tasks effectively.
Experience in remote support and troubleshooting.
Understanding of basic hardware accessories, devices, and peripherals.
Excellent oral and written communication skills.
Exposure to ITIL practices for infrastructure management.

Requirements

2–4 years of call-taking experience with core Help Desk skills.

Basic understanding of Enterprise IT infrastructure setup.

Basic knowledge of Active Directory.

3+ years’ experience supporting multiple operating system versions.

Basic Office 365 administration using the Office 365 Admin Console.

Bachelor’s or Master’s degree in Computer Engineering, Information Technology, or related field.

Certifications – ITIL v4, Modern Desktop Administrator (MD-103).

Strong writing and documentation skills; ability to train other engineers as required.

Good knowledge of troubleshooting email clients (e.g., Outlook).

Excellent hardware and software troubleshooting skills.

Good understanding of Microsoft Office functionality and troubleshooting.

Fluency in English and Mandarin, in both oral and written communication.

Knowledge of utility software such as antivirus tools.

Details

B2B contract

Remote work

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

EOE / AA employees encouragement and referrals may increase interview chances. This posting may be refreshed as openings evolve.

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Service Desk Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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